APPEARANCES & EVENTS

JEREMY BOERGER – THE ITAM COACH
​ CREATOR OF THE PRAGMATIC ITAM METHOD

Date

Event

Type

Topic

Location

11/13/24

Taste of IT 2024

Attending

Dayton, OH

9/17/24 - 9/19/24

Info-Tech Live 2024

Attending

Las Vegas, NV

6/11/24

Technology First - Round Table & Tour Hosted at Midmark

Attending

Infrastructure and Cloud focus group will be hosting a roundtable discussion and facilities tour of the Midmark manufacturing plant in Versailles, Ohio

Versailles, Ohio

6/3/24 - 6/4/24

ProcureCon IT

Panel Moderator

Boston, MA

3/13/24

Ohio Information Security Conference

Attending

Dayton, OH

2/7/24

State of Tech

Attending

Columbus, OH

1/4/24

Sustainable Success - VoiceAmerica Business Channel 

Podcast

Slash Your Spend with Jeremy Boerger

Virtual

12/12/23-12/13/23

ITAM Summit, presented by the IT Management Cooperative

Speaking

KPIs You Can Use And Abuse

Alpharetta, GA

10/27/23

The Fourth Annual Columbus Cyber Security Summit

Attending

Columbus, OH

9/17/23-9/21/23

Info-Tech LIVE 2023

Attending

Las Vegas, NA

6/26/23-6/27/23

ProcureCon IT for 2023

Attending

Boston, MA

5/3/23-5/4/23

Ohio Business Matchmaker Event

Book Signing

Rethinking Information Technology Asset Management

Dayton, OH

4/20/23

Hexnode Partner Summit 2023

Presenting

Trustworthy Data: How to Leverage Hexnode to Satisfy ISO/IEC 19770 Compliance

Virtual

4/18/23

Ohio GovTech Summit

Book Signing

Rethinking Information Technology Asset Management

Columbus, OH

4/11/23

IT Expo 2023 at the University of Cincinnati

Attending


Cincinnati, OH

3/1/23

Ohio Information Security Conference

Speaking

Say No to Tech Layoffs (March 1)

Dayton, OH

2/13/23-2/15/23

MSP Expo Florida

Attending

Ft. Lauderdale, FL

12/22/22

Internet 2.0 Conference USA

Speaking

Software Asset Management In The Age Of Blockchain

Las Vegas, NV

11/16/22

Technology First Taste of IT Conference

Speaking

Managing Your IT Asset Lifecycle for Fun and Profit

Dayton, OH

9/27/22-9/29/22

Jamf National User Conference

Speaking

Using Jamf to Meet & Exceed the ISO 19770-1 Requirements

San Diego, CA

6/8/22

IBSMA SAM Summit

Speaking

Dinner with SAM Professionals

Chicago, IL

5/17/22-5/19/22

IAITAM ACE

Speaking

Optimizing ITAM By Understanding Data Theory

Las Vegas, NV

4/11/22-4/13/22

Internet 2.0 Conference USA

Speaking

Software Asset Management In The Age Of Blockchain

Las Vegas, NV

2/2/22

Make The Grade

Podcast

The Pragmatic ITAM Method


2022

Covington Business Council

Book Signing

Rethinking Information Technology Asset Management

Covington, KY

2022

Technology First Taste of IT Conference

Book Signing

Rethinking Information Technology Asset Management

Dayton, OH

2022

The Ohio Information Security Conference

Book Signing

Rethinking Information Technology Asset Management

Dayton, OH

2021

Cornerstone Paradigm Consulting 

Podcast

Audits Aren't Just For Taxes

2021

SaaS Whispers

Podcast

Shadow IT and Rethinking ITAM

2021

The Innopreneur Podcast

Podcast

Rethinking Information Technology Asset Management

2021

IBSMA SAM Summit 

Speaking

More Cooperation, Less Cajoling: Getting IT and SAM to Work Together

Chicago, IL

2021

IAITAM ACE

Speaking

ITAM in the Age of Blockchain

Nashville, TN

2021

Nashville CIO Council

Speaking

Software Audit Strategies: Suggestions to Mitigate, Manage, and (Ultimately) Avoid

Nashville, TN

2021

Zoozler Lunch & Learn Series

Speaking

Software Asset Management in the Age of Blockchain

Virtual 

2020

IAITAM ACE 

Speaking

SAM in the Age of Blockchain

Virtual 

2020

IBSMA SAM Summit 

Speaking

Software Asset Management in the Age of Blockchain

Virtual 

2020

Jamf National User Conference 

Speaking

Achieving “Trustworthy Data” with Jamf: How to leverage Jamf to satisfy ISO/IEC 19770:2017

Virtual 

2020

Unstoppable Talk with Sam Schutte

Podcast

How Companies Can Save Big With Software Asset Management

2019

IBSMA SAM Summit 

Roundtable Discussion

Roundtable Discussion: The State of the Software Request Process

Chicago, IL

2019

IAITAM ACE 

Speaking

Optimizing ITAM By Understanding

Data Theory

San Diego, CA

2019

itSMF FUSION Symposium 

Speaking

IT Asset Management: The Forgotten Starting Point

New Orleans, LA

2019

IT Leadership Forum, N KY University

Speaking

IT Asset Management: The Forgotten Starting Point

Highland Heights, KY

2018

BMC IT Leadership Luncheon for Cincinnati

Speaking

IT Asset Management: The Forgotten Starting Point

Cincinnati, OH

2018

IBSMA CM Summit 

Speaking

Become the Data-Driven SAM Manager

San Francisco, CA

2018

IBSMA SAM Summit

Speaking

Become the Data-Driven SAM Manager

Chicago, IL

2018

itSMF FUSION Symposium  

Speaking

IT Asset Management: The Forgotten Starting Point

St. Louis, MO

2017

IBSMA SAM Summit 

Speaking

How To Leverage Data Theory to Attack Overspend and Defend Security

Chicago, IL

  1. Do not depend on only one source of information about your computing environment.

    Digital Twins take information from sensors sprinkled throughout the physical device and merge them together. Our aforementioned race car would use GPS telemetry, accelerometers in the chassis, and transmission gear turns to calculate speed. And it would display an error message to the pit crew should one, two, or all three begin returning conflicting information.

    What would that look like in a CMDB? Modern corporate computing environments have many different scanners, agents, and command & control tools that touch all the laptops, desktops, servers, switches, etc., and do so multiple times per day. If all of these tools are working in the same environment, they should be in agreement. Where these tools agree (and disagree) will help you improve your CMDB by identifying knowledge gaps and keeping it as informed as possible.

  2. Include data maps when modeling service management processes.

    You can flow-chart and RACI process designs with the best of them, but how often do you model the data points each step of your service support process produces? And if a particular data point doesn’t populate the expected Configuration Item attribute, do you know how to troubleshoot what went wrong? And when it went wrong?

    Digital Twin models track both the item and what the item is doing in the supporting process at any particular point in time. An oxygen sensor at the intake manifold is different from the oxygen sensor in the exhaust manifold – the Digital Twin of our race car example knows which is which and when to expect the sensor’s information.

    Your CMDB should also know that an asset reporting back an IP address and an end-user login is no longer sitting in inventory. If an approved change request is also associated with that record, program the CMDB to change the asset’s lifecycle flag accordingly.

    Going another step further, your CMDB could be programmed to anticipate the deployed asset’s needs. For example, the end-user logging in should have a job code associated with them in Human Resources. What software do other individuals with that same job code use? Why not automatically deploy the needed software (and purchase new licenses, obviously) based on what other users with the same job codes use?

  3. Automate record updates when appropriate.

    In the race car example, if a pit crew chief observes worrisome pressure and temperature information on a tire, orders a pit stop, and the crew replaces the entire wheel. The driver doesn’t have to pull over and troubleshoot on the track. Nor does the pit crew need to stand there and troubleshoot the old wheel while it’s still mounted on the race car. The pit crew chief trusts the Digital Twin to detect the new wheel assembly and baseline the telemetry from the new sensors, all while the driver gets back to the race.

    The same should be expected of your CMDB. Few, if any, modern corporate IT service departments troubleshoot and repair in the field. Nowadays, the solution to an end user’s complaint is “swap with like replacement.” So why require your Tier 1 and Tier 2 technicians to type out all of their troubleshooting steps before closing the trouble ticket? Improve your CMDB and automate the process – the record updates, the system notifications, etc. – so your end-user can get back to productive work.

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Boerger Consulting

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