APPEARANCES & EVENTS

JEREMY BOERGER – THE ITAM COACH
CREATOR OF THE PRAGMATIC ITAM METHOD

Date	Event	Type	Topic	Location
11/8/23	Taste of IT	Book Signing	Rethinking Information Technology Asset Management	Dayton, OH
10/27/23	The Fourth Annual Columbus Cyber Security Summit	Attending		Columbus, OH
9/17/23- 9/21/23	Info-Tech LIVE 2023	Attending		Las Vegas, NA
6/26/23- 6/27/23	ProcureCon IT for 2023	Attending		Boston, MA
5/3/23- 5/4/23	Ohio Business Matchmaker Event	Book Signing	Rethinking Information Technology Asset Management	Dayton, OH
4/20/23	Hexnode Partner Summit 2023	Presenting	Trustworthy Data: How to Leverage Hexnode to Satisfy ISO/IEC 19770 Compliance	Virtual
4/18/23	Ohio GovTech Summit	Book Signing	Rethinking Information Technology Asset Management	Columbus, OH
4/11/23	IT Expo 2023 at the University of Cincinnati	Attending		Cincinnati, OH
3/1/23	Ohio Information Security Conference	Speaking Engagement	Say No to Tech Layoffs (March 1)	Dayton, OH
2/13/23- 2/15/23	MSP Expo Florida	Attending		Ft. Lauderdale, FL
12/22/22	Internet 2.0 Conference USA	Speaking Engagement	Software Asset Management In The Age Of Blockchain	Las Vegas, NV
11/16/22	Technology First Taste of IT Conference	Speaking Engagement	Managing Your IT Asset Lifecycle for Fun and Profit	Dayton, OH
9/27/22- 9/29/22	Jamf National User Conference	Speaking Engagement	Using Jamf to Meet & Exceed the ISO 19770-1 Requirements	San Diego, CA
6/8/22	IBSMA SAM Summit	Speaking Engagement	Dinner with SAM Professionals	Chicago, IL
5/17/22- 5/19/22	IAITAM ACE	Speaking Engagement	Optimizing ITAM By Understanding Data Theory	Las Vegas, NV
4/11/22- 4/13/22	Internet 2.0 Conference USA	Speaking Engagement	Software Asset Management In The Age Of Blockchain	Las Vegas, NV
2/2/22	Make The Grade	Podcast	The Pragmatic ITAM Method
2022	Covington Business Council	Book Signing	Rethinking Information Technology Asset Management	Covington, KY
2022	Technology First Taste of IT Conference	Book Signing	Rethinking Information Technology Asset Management	Dayton, OH
2022	The Ohio Information Security Conference	Book Signing	Rethinking Information Technology Asset Management	Dayton, OH
2021	Cornerstone Paradigm Consulting	Podcast	Audits Aren't Just For Taxes
2021	SaaS Whispers	Podcast	Shadow IT and Rethinking ITAM
2021	The Innopreneur Podcast	Podcast	Rethinking Information Technology Asset Management
2021	IBSMA SAM Summit	Speaking Engagement	More Cooperation, Less Cajoling: Getting IT and SAM to Work Together	Chicago, IL
2021	IAITAM ACE	Speaking Engagement	ITAM in the Age of Blockchain	Nashville, TN
2021	Nashville CIO Council	Speaking Engagement	Software Audit Strategies: Suggestions to Mitigate, Manage, and (Ultimately) Avoid	Nashville, TN
2021	Zoozler Lunch & Learn Series	Speaking Engagement	Software Asset Management in the Age of Blockchain	Virtual
2020	IAITAM ACE	Speaking Engagement	SAM in the Age of Blockchain	Virtual
2020	IBSMA SAM Summit	Speaking Engagement	Software Asset Management in the Age of Blockchain	Virtual
2020	Jamf National User Conference	Speaking Engagement	Achieving “Trustworthy Data” with Jamf: How to leverage Jamf to satisfy ISO/IEC 19770:2017	Virtual
2020	Unstoppable Talk with Sam Schutte	Podcast	How Companies Can Save Big With Software Asset Management
2019	IBSMA SAM Summit	Roundtable Discussion	Roundtable Discussion: The State of the Software Request Process	Chicago, IL
2019	IAITAM ACE	Speaking Engagement	Optimizing ITAM By Understanding Data Theory	San Diego, CA
2019	itSMF FUSION Symposium	Speaking Engagement	IT Asset Management: The Forgotten Starting Point	New Orleans, LA
2019	IT Leadership Forum, N KY University	Speaking Engagement	IT Asset Management: The Forgotten Starting Point	Highland Heights, KY
2018	BMC IT Leadership Luncheon for Cincinnati	Speaking Engagement	IT Asset Management: The Forgotten Starting Point	Cincinnati, OH
2018	IBSMA CM Summit	Speaking Engagements	Become the Data-Driven SAM Manager	San Francisco, CA
2018	IBSMA SAM Summit	Speaking Engagements	Become the Data-Driven SAM Manager	Chicago, IL
2018	itSMF FUSION Symposium	Speaking Engagement	IT Asset Management: The Forgotten Starting Point	St. Louis, MO
2017	IBSMA SAM Summit	Speaking Engagement	How To Leverage Data Theory to Attack Overspend and Defend Security	Chicago, IL

Do not depend on only one source of information about your computing environment.

Digital Twins take information from sensors sprinkled throughout the physical device and merge them together. Our aforementioned race car would use GPS telemetry, accelerometers in the chassis, and transmission gear turns to calculate speed. And it would display an error message to the pit crew should one, two, or all three begin returning conflicting information.

What would that look like in a CMDB? Modern corporate computing environments have many different scanners, agents, and command & control tools that touch all the laptops, desktops, servers, switches, etc., and do so multiple times per day. If all of these tools are working in the same environment, they should be in agreement. Where these tools agree (and disagree) will help you improve your CMDB by identifying knowledge gaps and keeping it as informed as possible.

Include data maps when modeling service management processes.

You can flow-chart and RACI process designs with the best of them, but how often do you model the data points each step of your service support process produces? And if a particular data point doesn’t populate the expected Configuration Item attribute, do you know how to troubleshoot what went wrong? And when it went wrong?

Digital Twin models track both the item and what the item is doing in the supporting process at any particular point in time. An oxygen sensor at the intake manifold is different from the oxygen sensor in the exhaust manifold – the Digital Twin of our race car example knows which is which and when to expect the sensor’s information.

Your CMDB should also know that an asset reporting back an IP address and an end-user login is no longer sitting in inventory. If an approved change request is also associated with that record, program the CMDB to change the asset’s lifecycle flag accordingly.

Going another step further, your CMDB could be programmed to anticipate the deployed asset’s needs. For example, the end-user logging in should have a job code associated with them in Human Resources. What software do other individuals with that same job code use? Why not automatically deploy the needed software (and purchase new licenses, obviously) based on what other users with the same job codes use?

Automate record updates when appropriate.

In the race car example, if a pit crew chief observes worrisome pressure and temperature information on a tire, orders a pit stop, and the crew replaces the entire wheel. The driver doesn’t have to pull over and troubleshoot on the track. Nor does the pit crew need to stand there and troubleshoot the old wheel while it’s still mounted on the race car. The pit crew chief trusts the Digital Twin to detect the new wheel assembly and baseline the telemetry from the new sensors, all while the driver gets back to the race.

The same should be expected of your CMDB. Few, if any, modern corporate IT service departments troubleshoot and repair in the field. Nowadays, the solution to an end user’s complaint is “swap with like replacement.” So why require your Tier 1 and Tier 2 technicians to type out all of their troubleshooting steps before closing the trouble ticket? Improve your CMDB and automate the process – the record updates, the system notifications, etc. – so your end-user can get back to productive work.

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APPEARANCES & EVENTS

JEREMY BOERGER – THE ITAM COACH
CREATOR OF THE PRAGMATIC ITAM METHOD

Pragmatic: Dealing with problems in a reasonable and logical way instead of depending on ideas and theories.

Don't Sweat Your Next Software Audit!

APPEARANCES & EVENTS

JEREMY BOERGER – THE ITAM COACH ​ CREATOR OF THE PRAGMATIC ITAM METHOD

Pragmatic: Dealing with problems in a reasonable and logical way instead of depending on ideas and theories.

Don't Sweat Your Next Software Audit!

JEREMY BOERGER – THE ITAM COACH
CREATOR OF THE PRAGMATIC ITAM METHOD