APPEARANCES & EVENTS

JEREMY BOERGER – THE ITAM COACH
CREATOR OF THE PRAGMATIC ITAM METHOD

Date	Event	Type	Topic	Location
11/12/25	Taste of IT 2025	Sponsor		Dayton, OH
08/04/25 - 08/05/25	Retail IT Connect	Panel Moderator	TBD	Chicago, IL
06/02/25 - 06/03/25	ProcureCon IT Sourcing	Panel Moderator	TBD	Boston, MA
03/03/25	Ohio Information Security Conference (OISC) 2025	Sponsor		Dayton, OH
12/11/24	Technology First - Women for Tech (Virtual)	Sponsor	TBD	Dayton, OH
12/10/24	Technology First - Infrastructure/Cloud (In-Person at Business Solutions Center)	Sponsor	TBD	Dayton, OH
11/13/24	Taste of IT 2024	Speaking	Digital Twins and the Future of ITAM, FinOps, ITSM	Dayton, OH
10/09/24	Webinar: "Future-Proof Your Technology Investments: Proven Tips From A Tech Visionary At Netflix"	Host	Synergy between ITAM and procurement strategies	Online
10/01/24 - 10/03/24	JAMF National User Conference 2024	Attending		Nashville, TN
9/17/24 - 9/19/24	Info-Tech Live 2024	Attending		Las Vegas, NV
6/11/24	Technology First - Round Table & Tour Hosted at Midmark	Attending	Infrastructure and Cloud focus group will be hosting a roundtable discussion and facilities tour of the Midmark manufacturing plant in Versailles, Ohio	Versailles, Ohio
6/3/24 - 6/4/24	ProcureCon IT	Panel Moderator		Boston, MA
3/13/24	Ohio Information Security Conference	Attending		Dayton, OH
2/7/24	State of Tech	Attending		Columbus, OH
1/4/24	Sustainable Success - VoiceAmerica Business Channel	Podcast	Slash Your Spend with Jeremy Boerger	Virtual
12/12/23-12/13/23	ITAM Summit, presented by the IT Management Cooperative	Speaking	KPIs You Can Use And Abuse	Alpharetta, GA
10/27/23	The Fourth Annual Columbus Cyber Security Summit	Attending		Columbus, OH
9/17/23-9/21/23	Info-Tech LIVE 2023	Attending		Las Vegas, NA
6/26/23-6/27/23	ProcureCon IT for 2023	Attending		Boston, MA
5/3/23-5/4/23	Ohio Business Matchmaker Event	Book Signing	Rethinking Information Technology Asset Management	Dayton, OH
4/20/23	Hexnode Partner Summit 2023	Presenting	Trustworthy Data: How to Leverage Hexnode to Satisfy ISO/IEC 19770 Compliance	Virtual
4/18/23	Ohio GovTech Summit	Book Signing	Rethinking Information Technology Asset Management	Columbus, OH
4/11/23	IT Expo 2023 at the University of Cincinnati	Attending		Cincinnati, OH
3/1/23	Ohio Information Security Conference	Speaking	Say No to Tech Layoffs (March 1)	Dayton, OH
2/13/23-2/15/23	MSP Expo Florida	Attending		Ft. Lauderdale, FL
12/22/22	Internet 2.0 Conference USA	Speaking	Software Asset Management In The Age Of Blockchain	Las Vegas, NV
11/16/22	Technology First Taste of IT Conference	Speaking	Managing Your IT Asset Lifecycle for Fun and Profit	Dayton, OH
9/27/22-9/29/22	Jamf National User Conference	Speaking	Using Jamf to Meet & Exceed the ISO 19770-1 Requirements	San Diego, CA
6/8/22	IBSMA SAM Summit	Speaking	Dinner with SAM Professionals	Chicago, IL
5/17/22-5/19/22	IAITAM ACE	Speaking	Optimizing ITAM By Understanding Data Theory	Las Vegas, NV
4/11/22-4/13/22	Internet 2.0 Conference USA	Speaking	Software Asset Management In The Age Of Blockchain	Las Vegas, NV
2/2/22	Make The Grade	Podcast	The Pragmatic ITAM Method
2022	Covington Business Council	Book Signing	Rethinking Information Technology Asset Management	Covington, KY
2022	Technology First Taste of IT Conference	Book Signing	Rethinking Information Technology Asset Management	Dayton, OH
2022	The Ohio Information Security Conference	Book Signing	Rethinking Information Technology Asset Management	Dayton, OH
2021	Cornerstone Paradigm Consulting	Podcast	Audits Aren't Just For Taxes
2021	SaaS Whispers	Podcast	Shadow IT and Rethinking ITAM
2021	The Innopreneur Podcast	Podcast	Rethinking Information Technology Asset Management
2021	IBSMA SAM Summit	Speaking	More Cooperation, Less Cajoling: Getting IT and SAM to Work Together	Chicago, IL
2021	IAITAM ACE	Speaking	ITAM in the Age of Blockchain	Nashville, TN
2021	Nashville CIO Council	Speaking	Software Audit Strategies: Suggestions to Mitigate, Manage, and (Ultimately) Avoid	Nashville, TN
2021	Zoozler Lunch & Learn Series	Speaking	Software Asset Management in the Age of Blockchain	Virtual
2020	IAITAM ACE	Speaking	SAM in the Age of Blockchain	Virtual
2020	IBSMA SAM Summit	Speaking	Software Asset Management in the Age of Blockchain	Virtual
2020	Jamf National User Conference	Speaking	Achieving “Trustworthy Data” with Jamf: How to leverage Jamf to satisfy ISO/IEC 19770:2017	Virtual
2020	Unstoppable Talk with Sam Schutte	Podcast	How Companies Can Save Big With Software Asset Management
2019	IBSMA SAM Summit	Roundtable Discussion	Roundtable Discussion: The State of the Software Request Process	Chicago, IL
2019	IAITAM ACE	Speaking	Optimizing ITAM By Understanding Data Theory	San Diego, CA
2019	itSMF FUSION Symposium	Speaking	IT Asset Management: The Forgotten Starting Point	New Orleans, LA
2019	IT Leadership Forum, N KY University	Speaking	IT Asset Management: The Forgotten Starting Point	Highland Heights, KY
2018	BMC IT Leadership Luncheon for Cincinnati	Speaking	IT Asset Management: The Forgotten Starting Point	Cincinnati, OH
2018	IBSMA CM Summit	Speaking	Become the Data-Driven SAM Manager	San Francisco, CA
2018	IBSMA SAM Summit	Speaking	Become the Data-Driven SAM Manager	Chicago, IL
2018	itSMF FUSION Symposium	Speaking	IT Asset Management: The Forgotten Starting Point	St. Louis, MO
2017	IBSMA SAM Summit	Speaking	How To Leverage Data Theory to Attack Overspend and Defend Security	Chicago, IL

Do not depend on only one source of information about your computing environment.

Digital Twins take information from sensors sprinkled throughout the physical device and merge them together. Our aforementioned race car would use GPS telemetry, accelerometers in the chassis, and transmission gear turns to calculate speed. And it would display an error message to the pit crew should one, two, or all three begin returning conflicting information.

What would that look like in a CMDB? Modern corporate computing environments have many different scanners, agents, and command & control tools that touch all the laptops, desktops, servers, switches, etc., and do so multiple times per day. If all of these tools are working in the same environment, they should be in agreement. Where these tools agree (and disagree) will help you improve your CMDB by identifying knowledge gaps and keeping it as informed as possible.

Include data maps when modeling service management processes.

You can flow-chart and RACI process designs with the best of them, but how often do you model the data points each step of your service support process produces? And if a particular data point doesn’t populate the expected Configuration Item attribute, do you know how to troubleshoot what went wrong? And when it went wrong?

Digital Twin models track both the item and what the item is doing in the supporting process at any particular point in time. An oxygen sensor at the intake manifold is different from the oxygen sensor in the exhaust manifold – the Digital Twin of our race car example knows which is which and when to expect the sensor’s information.

Your CMDB should also know that an asset reporting back an IP address and an end-user login is no longer sitting in inventory. If an approved change request is also associated with that record, program the CMDB to change the asset’s lifecycle flag accordingly.

Going another step further, your CMDB could be programmed to anticipate the deployed asset’s needs. For example, the end-user logging in should have a job code associated with them in Human Resources. What software do other individuals with that same job code use? Why not automatically deploy the needed software (and purchase new licenses, obviously) based on what other users with the same job codes use?

Automate record updates when appropriate.

In the race car example, if a pit crew chief observes worrisome pressure and temperature information on a tire, orders a pit stop, and the crew replaces the entire wheel. The driver doesn’t have to pull over and troubleshoot on the track. Nor does the pit crew need to stand there and troubleshoot the old wheel while it’s still mounted on the race car. The pit crew chief trusts the Digital Twin to detect the new wheel assembly and baseline the telemetry from the new sensors, all while the driver gets back to the race.

The same should be expected of your CMDB. Few, if any, modern corporate IT service departments troubleshoot and repair in the field. Nowadays, the solution to an end user’s complaint is “swap with like replacement.” So why require your Tier 1 and Tier 2 technicians to type out all of their troubleshooting steps before closing the trouble ticket? Improve your CMDB and automate the process – the record updates, the system notifications, etc. – so your end-user can get back to productive work.

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

APPEARANCES & EVENTS

JEREMY BOERGER – THE ITAM COACH
CREATOR OF THE PRAGMATIC ITAM METHOD

Pragmatic: Dealing with problems in a reasonable and logical way instead of depending on ideas and theories.

Don't Sweat Your Next Software Audit!

Get the knowledge you need to succeed from one of the world's top ITAM practitioners.

Subscribe To The ITAM Newsletter

APPEARANCES & EVENTS

JEREMY BOERGER – THE ITAM COACH ​ CREATOR OF THE PRAGMATIC ITAM METHOD

Pragmatic: Dealing with problems in a reasonable and logical way instead of depending on ideas and theories.

Don't Sweat Your Next Software Audit!

Get the knowledge you need to succeed from one of the world's top ITAM practitioners.

Subscribe To The ITAM Newsletter

JEREMY BOERGER – THE ITAM COACH
CREATOR OF THE PRAGMATIC ITAM METHOD