APPEARANCES & EVENTS

JEREMY BOERGER – THE ITAM COACH
​ CREATOR OF THE PRAGMATIC ITAM METHOD

Year

Event

Topic

Type

Location

2023

Ohio Business Matchmaker Event (May 2023)

Book Signing

Dayton, OH

2023

Ohio GovTech Summit (April 202

Book Signing

Columbus, OH

2023

Ohio Information Security Conference (Mar '23)

Say No to Tech Layoffs (March 1)

Speaking Engagement

Dayton, OH

2022

Internet 2.0 Conference USA (Dec '22)

Software Asset Management In The Age Of Blockchain

Speaking Engagement

Las Vegas, NV

2022

Technology First Taste of IT Conference (Nov '22)

Managing Your IT Asset Lifecycle for Fun and Profit

Speaking Engagement

Dayton, OH

2022

Jamf National User Conference (Sep '22)

Using Jamf to Meet & Exceed the ISO 19770-1 Requirements 

Speaking Engagement

San Diego, CA

2022

IAITAM ACE

Optimizing ITAM By Understanding Data Theory

Speaking Engagement

Las Vegas, NV

2022

IBSMA SAM Summit

Dinner with SAM Professionals

Speaking Engagement

Chicago, IL

2022

Internet 2.0 Conference USA (May '22)

Software Asset Management In The Age Of Blockchain

Speaking Engagement

Las Vegas, NV

2022

Make The Grade

The Pragmatic ITAM Method

Podcast


2022

Covington Business Council

Rethinking Information Technology Asset Management

Book Signing

Covington, KY

2022

Technology First Taste of IT Conference

Rethinking Information Technology Asset Management

Book Signing

Dayton, OH

2022

The Ohio Information Security Conference

Rethinking Information Technology Asset Management

Book Signing

Dayton, OH

2021

Cornerstone Paradigm Consulting 

Audits Aren't Just For Taxes

Podcast

2021

SaaS Whispers

Shadow IT and Rethinking ITAM


Podcast

2021

The Innopreneur Podcast

Rethinking Information Technology Asset Management

Podcast

2021

IBSMA SAM Summit 

More Cooperation, Less Cajoling: Getting IT and SAM to Work Together

Speaking Engagement

Chicago, IL

2021

IAITAM ACE

ITAM in the Age of Blockchain


Speaking Engagement

Nashville, TN

2021

Nashville CIO Council

Software Audit Strategies: Suggestions to Mitigate, Manage, and (Ultimately) Avoid

Speaking Engagement

Nashville, TN

2021

Zoozler Lunch & Learn Series

Software Asset Management in the Age of Blockchain

Speaking Engagement

Virtual 

2020

IAITAM ACE 

SAM in the Age of Blockchain


Speaking Egagement

Virtual 

2020

IBSMA SAM Summit 

Software Asset Management in the Age of Blockchain

Speaking Engagement

Virtual 

2020

Jamf National User Conference 

Achieving “Trustworthy Data” with Jamf: How to leverage Jamf to satisfy ISO/IEC 19770:2017

Speaking Engagement

Virtual 

2020

Unstoppable Talk with Sam Schutte

How Companies Can Save Big With Software Asset Management

Podcast

2019

IBSMA SAM Summit 

Roundtable Discussion: The State of the Software Request Process

Roundtable Discussion

Chicago, IL

2019

IAITAM ACE 

Optimizing ITAM By Understanding

Data Theory

Speaking Engagement

San Diego, CA

2019

itSMF FUSION Symposium 

IT Asset Management: The Forgotten Starting Point

Speaking Engagement

New Orleans, LA

2019

IT Leadership Forum, N KY University

IT Asset Management: The Forgotten Starting Point

Speaking Engagement

Highland Heights, KY

2018

BMC IT Leadership Luncheon for Cincinnati

IT Asset Management: The Forgotten Starting Point

Speaking Engagement

Cincinnati, OH

2018

IBSMA CM Summit 

Become the Data-Driven SAM Manager

Speaking Engagements

San Francisco, CA

2018

IBSMA SAM Summit

Become the Data-Driven SAM Manager

Speaking Engagements

Chicago, IL

2018

itSMF FUSION Symposium  

IT Asset Management: The Forgotten Starting Point

Speaking Engagement

St. Louis, MO

2017

IBSMA SAM Summit 

How To Leverage Data Theory to Attack Overspend and Defend Security

Speaking Egagement

Chicago, IL

  1. Do not depend on only one source of information about your computing environment.

    Digital Twins take information from sensors sprinkled throughout the physical device and merge them together. Our aforementioned race car would use GPS telemetry, accelerometers in the chassis, and transmission gear turns to calculate speed. And it would display an error message to the pit crew should one, two, or all three begin returning conflicting information.

    What would that look like in a CMDB? Modern corporate computing environments have many different scanners, agents, and command & control tools that touch all the laptops, desktops, servers, switches, etc., and do so multiple times per day. If all of these tools are working in the same environment, they should be in agreement. Where these tools agree (and disagree) will help you improve your CMDB by identifying knowledge gaps and keeping it as informed as possible.

  2. Include data maps when modeling service management processes.

    You can flow-chart and RACI process designs with the best of them, but how often do you model the data points each step of your service support process produces? And if a particular data point doesn’t populate the expected Configuration Item attribute, do you know how to troubleshoot what went wrong? And when it went wrong?

    Digital Twin models track both the item and what the item is doing in the supporting process at any particular point in time. An oxygen sensor at the intake manifold is different from the oxygen sensor in the exhaust manifold – the Digital Twin of our race car example knows which is which and when to expect the sensor’s information.

    Your CMDB should also know that an asset reporting back an IP address and an end-user login is no longer sitting in inventory. If an approved change request is also associated with that record, program the CMDB to change the asset’s lifecycle flag accordingly.

    Going another step further, your CMDB could be programmed to anticipate the deployed asset’s needs. For example, the end-user logging in should have a job code associated with them in Human Resources. What software do other individuals with that same job code use? Why not automatically deploy the needed software (and purchase new licenses, obviously) based on what other users with the same job codes use?

  3. Automate record updates when appropriate.

    In the race car example, if a pit crew chief observes worrisome pressure and temperature information on a tire, orders a pit stop, and the crew replaces the entire wheel. The driver doesn’t have to pull over and troubleshoot on the track. Nor does the pit crew need to stand there and troubleshoot the old wheel while it’s still mounted on the race car. The pit crew chief trusts the Digital Twin to detect the new wheel assembly and baseline the telemetry from the new sensors, all while the driver gets back to the race.

    The same should be expected of your CMDB. Few, if any, modern corporate IT service departments troubleshoot and repair in the field. Nowadays, the solution to an end user’s complaint is “swap with like replacement.” So why require your Tier 1 and Tier 2 technicians to type out all of their troubleshooting steps before closing the trouble ticket? Improve your CMDB and automate the process – the record updates, the system notifications, etc. – so your end-user can get back to productive work.

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Boerger Consulting